++ Dive Junkie - Frequently Asked Questions ++

Questions on.....

A) Using our Website (Registration, Mailing List, etc.)
A1: Why should I register for an account with divejunkie.com.sg?
A2: What personal information is being collected when I register for an account?
A3: Can I still make an online purchase if I do not have an account on your website?
A4: What do I get when I sign up for your mailing list?
A5: What happens to the personal information provided when I register for an account, make an online purchase, or when I subscribe to your mailing list?
A6: How can I delete my account with divejunkie.com.sg?
A7: How can I unsubscribe from your mailing list?
A8: Why am I not receiving any emails/e-newsletters/order acknowledgements from Dive Junkie even though I have submitted an enquiry/subscribed to your mailing list/made an online order?
A9: Why do some of the links on your website not work?

-- See Answers for Section A --

B) Buying Stuff
B1: How do I buy stuff on your website?
B2: Do you ship all over the world? How much will it cost?
B3: I need my order urgently. Do you have Express Shipping options?
B4: I would like to place an order for an item but if the size doesn't fit, will there be any possibilities of an exchange? If so, where can I go to do the exchange?
B5: Can I use a Debit Card to make a purchase?
B6: I don't have a Credit or Debit Card. Can I still buy stuff from your website?
B7: Must I pay GST (Goods and Services Tax) on my purchases?

-- See Answers for Section B --

C) Dive Junkie Products
C1: How do I know what shirt size I should be getting?
C2: Are your T-shirts pre-shrunk?
C3: If a guy finds a 'Regular-S' size a tad too big, what's the next size below?
C4: If a lady finds a 'Ladies-L' size a tad too small, what's the next size above?
C5: Some of your items are Out-of-stock. When are new stocks coming in?
C6: Do you have any Tees that says 'SAVE THE SHARK' or anything that involves saving endangered ocean creatures?
C7: I love your T-shirts and Polo shirts, but I also like other stuff such as board shorts, mid/long-sleeved tees, V-Necks, tank tops, and even accessories like waterproof bags. Will Dive Junkie consider making these things in the future?

-- See Answers for Section C --

D) General Questions
D1: Do you guys teach scuba diving, organise dive trips or sell diving/snorkeling equipment?
D2: I am searching for snorkeling / diving gear like fins, masks and wetsuits. Would you mind giving me information on where I can buy those in Singapore?
D3: I want to give my feedback. Who can I contact?
D4: I want to be your designer! How can I contact you?

-- See Answers for Section D --

Do you have a question? Use the Enquiry/Feedback form in our Contact Page to ask us!

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ANSWERS START HERE
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Answers for...

A) Using our Website (Registration, Mailing List, etc.)

A1: Why should I register for an account with divejunkie.com.sg?
Ans: Registering for an account makes your shopping process faster and more convenient. Whenever you are signed-in and make a purchase, your contact details will automatically be retrieved from our database upon checkout. This means that you do not need to fill up the contact forms all over again, which we know can be quite a hassle.

A2: What personal information is being collected when I register for an account?
Ans: We require an email address (which will be your Login ID), a password, your name, address and contact number for registering an account. These information can be edited anytime by clicking on 'Edit Profile'. We do not collect or store any credit card information.

A3: Can I still make an online purchase if I do not have an account on your website?
Ans: Yes you can. In this case you will be asked for your contact and shipping details upon checkout. Registering for an account is purely optional.

A4: What do I get when I sign up for your mailing list?
Ans: You will receive periodic updates from us in the form of e-newsletters, notifying you of new arrivals, restocks, events, promotions and other news related to Dive Junkie.

A5: What happens to the personal information provided when I register for an account, make an online purchase, or when I subscribe to your mailing list?
Ans: All personal information given to us will be kept strictly confidential according to our Privacy and Security policy, and will be used only when processing orders or sending out e-newsletters to subscribers on our mailing list. These information will never be sold or revealed to a 3rd party, unless it is necessary to do so in order to fulfill an order.

A6: How can I delete my account with divejunkie.com.sg?
A7: How can I unsubscribe from your mailing list?
Ans: Really, we hope you wouldn't do either of the above. It will make us very sad. But if you really have to, please send us an email at enquiry@divejunkie.com.sg together with a note of consolation. :(

A8: Why am I not receiving any emails/e-newsletters/order acknowledgements from Dive Junkie even though I have submitted an enquiry/subscribed to your mailing list/made an online order?
Ans: Chances are that your email service provider has classified our emails as spam. This tends to happen with free email service providers such as Yahoo, Hotmail, AOL or Gmail. Should this be the case, please try one of the following:
- Select our emails from the Spam or Bulk folder, then click on 'Not Spam'.
- Add our domain address "divejunkie.com.sg" into your 'Friends' or 'Allow' list.

A9: Why do some of the links on your website not work?
Ans: Some of our website links lead to a pop-up window, so please ensure that the pop-up blocker of your web browser is turned off. If you persistently get an error message or if links are broken, please let us know by sending an email to enquiry@divejunkie.com.sg.

B) Buying Stuff

B1: How do I buy stuff on your website?
Ans: Please refer to our Buying Guide, the link to which can be found at the bottom of our homepage.

B2: Do you ship all over the world? How much will it cost?
Ans: Yes we do. You may refer to the shipping charges in our Shipping Info, the link to which can be found at the bottom of our homepage. If your country is not listed or you are unsure, drop us a line at enquiry@divejunkie.com.sg.

B3: I need my order urgently. Are there Express Shipping options?
Ans: Yes there are. Contact us at sales@divejunkie.com.sg with your order details and we will process your order separately. Do note that additional costs will apply and we'll let you know what these are.

B4: I would like to place an order for an item but if the size doesn't fit, will there be any possibilities of an exchange? If so, where can I go to do the exchange?
Ans: If you have purchased your Dive Junkie product directly from us through our website, an exchange can be done if the size doesn't fit. All you need to do is to sendthe item back to us and we will send out the correct size to you again. The only cost incurred by you is the postage/shipping costs when you send the item back to us, and for us to send the exchange item to you.

If your item was purchased at one of our authorised dealers, it must be returned back to the same store, the return policy of which will be based on that store. Please obtain more details from our Returns and Exchanges section, the link to which can be found at the bottom of our homepage.

B5: Can I use a Debit Card to make purchases?
Ans: Yes you can. Debit Cards are treated the same way as Credit Cards, the only difference being that you must have enough funds in your bank account to process the transaction. If you are unsure, please check with your bank.

B6: I don't have a Credit or Debit Card. Can I still buy stuff from your website?
Ans: Yes this is possible if you are located in Singapore. Contact us at sales@divejunkie.com.sg with your order details and we will process your order offline. Payment can be made using Internet Banking Funds Transfer or ATM Funds Transfer from a POSB/DBS ATM machine. If you are located outside Singapore, we regret that we can only process your order online through our shopping cart.

B7: Must I pay GST (Goods and Services Tax) on my purchases?
Ans: Dive Junkie Pte Ltd is a GST-Registered company in Singapore and therefore all orders to be delivered to Singapore addresses will incur GST. GST will be calculated and included into the total invoice amount upon checkout. The prevailing GST rate in Singapore is 7% (as of 1st July 2007).

If the order is to be delivered to an address outside Singapore, the GST that we collect is not applicable. However, please note that some countries may impose an import or local tax on the purchased items, which are levied once a shipment reaches the country of delivery. We have no control over these taxes nor can we predict how much they would be. Settling these taxes and any additional charges for customs clearance is the responsibility of the intended recipient. If you are unsure, please check with you local customs authority.

C) Buying Stuff

C1: How do I know what shirt size I should be getting?
Ans: First things first, have a look at our Size Chart if you haven't, and look up the measurements of the item you are interested in. We have a recommended fitting based on chest measurement for the guys, and bust measurement for the ladies. Do also consider the type of fit you prefer when choosing the size. The safest bet is to pick out a similar item of your favourite fit from your wardrobe, lay it flat down, measure the chest width across the item from seam to seam and match it with the chest width of Dive Junkie items on our size chart. From there you can decide the size which you would like best.

C2: Are your T-shirts pre-shrunk?
Ans: We understand where your concern is. Many of our customers and friends shared with us experiences they had buying T-shirts from brands where shrinkage is not a particularly important quality. After wash, they shrank one and sometimes 2 sizes smaller!

We'll be honest here. Technically, it is almost impossible to obtain a "completely" pre-shrunk 100% cotton T-shirt due to the natural qualities of cotton. Realistically, for all good 100% cotton T-shirts out there, a 3 to 5% shrinkage after wash is common, even after they have been "pre-shrunk" at the factory. The same goes for Dive Junkie T-shirts. While we always put our T-shirts through processes for minimal shrinkage, 3 - 5% is considered a reasonable shrinkage tolerance, with minimal noticeable difference to the physical appearance. And don't worry, our Tees will not shrink to the next smaller size.

We have confidence in our products, but if you are still unhappy with your Tee after wash, we will refund you the full amount that you have paid. Please see our Returns and Exchanges policy.

(Important Note: We guarantee the above only if you follow the recommended care wash instructions closely!)

C3: If a guy finds a 'Regular-S' size a tad too big, what's the next size below?
Ans: We're sorry, there isn't one. And we reckon you wouldn't want a tee with a Ladies cutting. However, we'll let you in on a secret. We heard that putting your cotton T-shirt after the very first wash into a dryer at medium/high settings tends to shrink it more than usual. Remember, you didn't hear it from us, nor did we recommend doing this under normal circumstances.

C4: If a lady finds a 'Ladies-L' size a tad too small, what's the next size above?
Ans: Sorry ladies, no secret to let out here. If this is the case may we suggest that you consider the Regular-sized items.

C5: Some of your items are Out-of-stock. When are new stocks coming in?
Ans: Our items are mostly available on a "while stocks last" basis. Like most major fashion brands, Dive Junkie endeavours to constantly release new designs every season and offer fresh options. There are usually no plans to replenish stocks that have run out but if there are strong interests from trade buyers, we may do so. Should we restock an item, we will keep all subscribers on our email list informed and have the news updated on our website. As such, please do check back on our website occasionally, or you may wish to subscribe to our mailing list and be kept informed of any restocks, new arrivals or promotions.

On the other hand, if you are looking for any items in particular, what we can also do is to check with our retail stores here in Singapore to see if the requested items might still be available. Should they be available, we can have them transferred back and you can purchase them through our online store. Alternatively, you may also wish to visit the retail store to purchase them. We have on several occasions successfully made available requested items to customers through this process. If you would like us to check, please go to our Contact page and drop an enquiry detailing the design, base colour and size you are looking for.

If you are a trade buyer interested in any particular design, please get in touch with us at sales@divejunkie.com.sg.

C6: Do you have any Tees that says 'SAVE THE SHARK' or anything that involves saving endangered ocean creatures?
Ans: The answer is yes, we do have. The design is called "Barcode Shark". The visual is of a shark behind a barcode which in short, serves to convey the meaning that sharks are being trapped behind the jail bars of commercialisation.

This design was done to increase awareness about the plight of sharks in our oceans. As with our other T-shirts, this T-shirt comes with a story tag that tells about the meaning of the design and the message or the inspiration behind it. More so for the Barcode Shark Tee than any others, we hope that its message will reach more and more people and people and put a stop to senseless killing of sharks for misguided beliefs.

The Barcode Shark T-shirt however doesn't blatantly say "Save the Sharks". If you have noticed, our designs are more subtle. Our T-shirts are generally conceptualised and designed to make people think a little bit deeper into things. What stands Dive Junkie apart from the rest is that our T-shirts will evoke smiles, provoke minds and connect thoughts. They will always be a great topic for conversation.

Well we would think that if you were to wear the Barcode Shark Tee, the design may very well spark curiosity in people. This is a good opportunity to share the meaning of the design, increase the awareness and spread the message. We believe this is more meaningful than just shouting out loud that we support the "Saving The Shark" movement.

C7: I love your T-shirts and Polo shirts, but I also like other stuff such as board shorts, mid/long-sleeved tees, V-Necks, tank tops, and even accessories like waterproof bags. Will Dive Junkie consider making these things in the future?
Ans: Your wish list is noted. Producing such items are part of our grand plan but we cannot say for sure when they will be released. Meanwhile, please continue to let us know some of the things that you are looking for, and we will keep them in mind for our future planning.

P.S. : V-Neck Tees are available now, Ladies' Tank-Tops are coming soon!